Liva Diamonds
Unit Of JCS Jewel Creations
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Order Tracking Policy

At Liva Diamonds, we are dedicated to providing a seamless and transparent shopping experience. Our Order Tracking Policy ensures that you stay informed about the status of your order from the moment it is placed until it reaches your doorstep.

Tracking Your Order:

  • Once your order is confirmed and dispatched, you will receive a shipping confirmation email that contains the tracking number and details of the courier partner handling your shipment.
  • You can track the progress of your order by visiting the courier’s website and entering your tracking number provided in the email.

Order Status Notifications:

Throughout the delivery process, you will receive regular updates regarding the status of your order, including:

  • Order Processing: When your order is being prepared for shipment.
  • Shipped: Once your order has been dispatched from our facility.
  • Out for Delivery: When the package is with the delivery partner and en route to your address.
  • Delivered: Confirmation that your package has successfully been delivered to the specified address.

Estimated Delivery Times:

  • Domestic Orders (India): Orders typically arrive within 5-7 working days, depending on your location.
  • International Orders: Delivery times vary based on the destination country and customs processes, with an estimated arrival of 10-15 working days.

Please note that public holidays and unforeseen circumstances (such as extreme weather conditions) may affect delivery times.

Order Delays or Issues:

If you experience any delays or issues with tracking your order, feel free to reach out to our customer support team at +91 77888 61000 or via email at livasupport@gmail.com. We will assist you in resolving any concerns and provide further tracking updates if necessary.

International Deliveries:

  • For international orders, customers are responsible for customs duties or import taxes imposed by their respective countries. Liva Diamonds is not liable for any customs-related delays.
  • If the order is returned to us due to the customer’s unavailability after repeated delivery attempts, we will process a refund, deducting shipping costs.

We strive to make your shopping experience with Liva Diamonds as smooth as possible. For any additional queries or concerns, our customer support team is always here to assist you.