Privacy Policy
At Liva Diamonds, we understand that your trust is paramount. This Privacy Policy outlines how we collect, use, and protect any information you provide when you visit our website, livadiamonds.com. We have implemented stringent standards for secure transactions and are committed to upholding your privacy. Please be aware that this policy is subject to change at any time without prior notice. We recommend checking this page periodically to stay informed about any modifications.
Collection of Personally Identifiable Information
When you visit our site, we automatically gather certain information about your device, which includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate through our site, we collect additional information regarding the specific web pages or products you view, the websites or search terms that directed you to our site, and details about your interactions with our website. We refer to this automatically collected data as "Device Information."
Additionally, when you launch our app for the first time and opt to provide your email address, we collect this information to synchronize your wishlist and shopping cart with your existing account on livadiamonds.com. We also utilize your contact information to send you personalized offers and recommendations based on your previous orders, browsing history, and interests.
Technologies Used for Data Collection
We gather Device Information using various technologies, including:
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Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. For more information on cookies and how to disable them, please visit All About Cookies.
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Log Files: These files track actions on our site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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Web Beacons, Tags, and Pixels: These electronic files are used to record information about your browsing habits on our site.
When you make a purchase or attempt to purchase through our site, register for a customer account, or open a Monthly Savings installment account, we may collect information including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information collectively as "Order Information."
When we refer to "Personal Information" in this Privacy Policy, we encompass both Device Information and Order Information.
Usage of Personal Information
The Order Information we collect is used to fulfill your orders placed through our site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. We also utilize this Order Information to:
- Communicate with you regarding your orders.
- Screen orders for potential risks or fraud.
- Provide you with information or advertising related to our products or services, aligned with your preferences.
We use the Device Information we collect to help us screen for potential risk and fraud, particularly by analyzing your IP address. Additionally, we leverage this information to improve and optimize our site by generating analytics on customer behavior and evaluating the success of our marketing and advertising campaigns. Understanding device information assists us in managing server loads, identifying, and rectifying errors.
Your online submissions, such as comments, feedback, testimonials, and suggestions for improvements, may be displayed on our site or apps, or shared with third parties.
Sharing of Personal Information
We may share your Personal Information with third parties to assist in utilizing your data as outlined above. For instance, our supply chain partners require your order information for product delivery, and we may use Google Analytics to better understand how our customers interact with our site. The following personally identifiable information may be disclosed to third-party services:
- Information you provide, such as your name, email, and mobile phone number.
- Data we collect as you access and utilize our services, including device information, location, and network carrier.
This information is shared with third-party service providers to help us:
- Personalize the user experience on our app.
- Conduct behavioral analytics.
Security Precautions
We have implemented stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we utilize secure servers. Once we receive your information, we adhere to strict security guidelines to safeguard it from unauthorized access.
Choice/Opt-Out
Liva Diamonds provides all users with the option to opt-out of receiving non-essential communications, including promotional and marketing-related messages from us and our partners, after setting up an account.
Your privacy is of utmost importance to us at Liva Diamonds. If you have any questions regarding this Privacy Policy or your personal information, please feel free to contact us.