Liva Refund Process

At Liva Diamonds, we are committed to ensuring a smooth and transparent refund process for our customers. Below are the steps and timelines for processing refunds based on different payment methods and circumstances:

Upon Receipt:

Refunds will be processed once we receive and thoroughly inspect the returned product. Please ensure that the product is unused, in its original packaging, with all tags intact, and accompanied by the original invoice.

Refund Timeline:

• For Online Payments: Refunds for payments made via credit/debit card, net banking, or other online methods will be processed within 7-15 working days to the original payment method. If the original payment method is no longer available (e.g., card expired), the refund will be processed via cheque.

• For Cash on Delivery (COD) Payments: Refunds for COD purchases can be processed in two ways:

  1. NEFT (Bank Transfer): To expedite the refund process (within 7-15 working days), customers can provide their bank details along with a cancelled cheque.
  2. Cheque: If the customer does not provide a cancelled cheque, the refund will be issued by cheque, which may take up to 30 working days.

International Orders:

Refunds for international orders are limited to cases where the product is defective or when our logistics partner fails to deliver the order after multiple attempts due to customer unavailability. Please note that for international refunds:

• Shipping fees and other costs incurred during the delivery process will be deducted from the total refund amount.

For any inquiries or to initiate a return, please feel free to contact our customer support team at +91 77888 61000 or via email at livasupport@gmail.com. We are here to assist you with any concerns you may have.